Front desk staff was polite, though they weren't the best with information - they didn't know the English names of some pretty major sights, for one. Also, they were supposed to send out postcards for me and I'm pretty sure they forgot about them for quite some time, as no one received the post cards until at least a month after we handed them over to the man working the desk.
Breakfast was terrible and unless it's automatically included, I don't suggest adding it.
Though the hotel is very close to a tram/bus station it is not close to much else, and said tram station is very seedy. I imagine that if you paid a little more you could find a hotel with a MUCH better location.