Wednesday, April 20, 2011

The DOT: Helping us passengers...again

Many have said that airlines and their fees and the way they are allowed to treat customers are simply not regulated enough.

Well, slowly but surely the Department of Transportation is sticking up for us nearly helpless passengers. After the situations a couple years ago where passengers were stuck in airplanes on the tarmac for hours upon hours at a time, they ruled that airlines were not allowed to do that anymore. Of course it's not cool that those situations had to happen before something was done about the lack of regulation, but at this point we travelers have to take what we can get :-/

Now the DOT is saying that airlines have to disclose basically every possible hidden fee up front. Personally I think that's the least of our problems; where's that rule saying that airlines have to rework their ridiculous baggage fees?

However, having had a friend who recently dealt with quite the delay due to an overbooked flight - and wasn't compensated in any way because she was bumped involuntarily - I definitely like this new rule: "Airlines that involuntarily bump a passenger on oversold flights will have to refund double the price of a ticket, up to $650 for delays over two hours on domestic flights and four hours on international flights. For delays over two hours, passengers will be allowed to recoup up to four times the ticket price, up to $1,300."

It may not sound like much, but it's a step in the right direction.

3 comments:

  1. I thought the involuntarily bump rule was one that's been in place for a while now... ?

    ReplyDelete
  2. I was under that impression as well...until my friend dealt with its lack back in December. According to this article it's a new rule and doesn't even go into effect until August :-/

    ReplyDelete
  3. I would be livid if that happened to me- I guess I've had pretty good luck so far with travels!

    ReplyDelete